Our Total Client Experience (TCX) workshop is designed to map out a clear, impactful journey for your customers, and align with your business goals. TCX is a proven system designed to help businesses optimize their customer journey, refine their brand messaging, and scale revenue with clarity and efficiency.

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Read this case study article on The Total Client Experience

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What We Do:

• Customer Insights – Understand behaviors & pain points
• Offer Alignment – Position your services for maximum impact
• Sales Funnel Audit – Fix leaks & boost conversions
• Brand Messaging – Clear, compelling communication
• Engagement Strategies – Build lasting customer relationships
• Growth Roadmap – Step-by-step strategy to scale

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Why it Matters

• More Engagement - Turn visitors into loyal customers
• More Conversions - Optimize every touchpoint for success
• More Growth – Scale with a clear roadmap

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TCX is Led by Industry Experts:

Marcellus Mindel – Former IBM with 30+ years of expertise in business strategy, customer experience, and innovation.

Lee-Michael J. Pronko – CEO of HeresMe & 3x Founder (Heartstring, Milieu, Spheres), specializing in product growth, client experience, and brand strategy.

Robin Grundfelt - CCO of HeresMeStorytelling expert and collaborator with global brands like Sony. Grew his Instagram to 100K+.

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Ready to optimize your customer journey?